For this reason, it may change slightly from time-to-time. An early exit fee will apply regardless of whichever cancellation process you follow. If it's likely you'll need to pay an early cancellation charge, consider the alternatives here that will allow you to side-step those charges e. If you're stuck within the minimum term of your Virgin Mobile contract, there may be alternatives to cancelling it e.
If you'd like to reduce the size of your Virgin mobile phone bill, there may also be some alternative networks that will offer you a cheaper deal but with the same level of coverage as Virgin. If you're stuck within the minimum term of your Virgin Mobile contract, it's likely this would trigger an early termination charge.
To avoid this, consider keeping your existing Virgin Mobile contract but changing your handset outside of it. Your existing SIM card will slot inside the new handset, allowing you to use the remaining months on your contract. When your existing Virgin Mobile contract finally comes to an end, you can then switch to a lower-cost SIM-only deal.
If you'd like to cancel your contract due to poor mobile coverage from Virgin, it's likely that an early termination charge would still apply if you're inside the minimum term of your contract. To avoid paying an unnecessary early termination fee, look to see if you're able to improve the coverage from Virgin. For instance, it might be possible to use a feature like Wi-Fi Calling for better indoor coverage on Virgin Mobile.
In addition, it's worth contacting Virgin customer services to see if anything else can be done to improve the coverage where you live. You can reach them by calling from your Virgin mobile phone. For instance, there might be upcoming work scheduled in your area to improve the strength of the signal. Alternatively, Virgin Mobile might be able to provide you with apps or accessories to improve the coverage where you live.
If you're fairly happy with the coverage you get on Virgin Mobile, you could consider getting a cheaper SIM-only deal that also piggybacks on Vodafone coverage.
This is because all three mobile networks use coverage from Vodafone. You can use the following the interactive search tool to find an alternative to Virgin Mobile that also uses Vodafone coverage:. Showing 56 of 56 price plans that match your criteria.
For more information, see our full guide to mobile networks that use Vodafone coverage. For more information, read our in-depth guide to early exit fees and how to transfer your phone number to another network. While Virgin Mobile, unlike most other national cell phone providers, does not require contracts, you must cancel the service to deactivate a Virgin Mobile phone. Deactivation is a relatively straightforward process; however, you need to take several steps to close the Virgin Mobile account.
Decide that you want to keep your cell phone number but move your phone to another provider. This is called "porting" a number. For details on how we work out any Early Disconnection fee, choose which Pay Monthly plan you have:.
Sometimes you may have the right to cancel without paying an Early Disconnection Fee within your contract term, for example if we make certain changes to your terms or prices. When you have a Freestyle plan, your airtime plan and your handset payments are provided under separate contracts. Your handset payments will continue to the end of your loan agreement, or if you prefer you can arrange to pay the full balance of your handset loan when you give us notice to leave.
You can view your latest bill for your plan anytime by visiting Your Account. You can request a refund for any leftover credit by registering your details with us at Your Account , then calling Check service status. Get help. Sign in. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June and you will need to update it in order to access virginmedia.
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